Product tour

14 modules. One system for the counter, the bench and the books.

Everything below is in the product today, shown on real screens with demo data. Pick what you need — modules can be switched off per business.

Book a demo How it works

Repair tickets

Every repair from intake to pickup, on a board, a calendar or a list.

Statuses you name and colour, each mapped to Open, On hold, Ready, Closed or Cancelled
Board column per status; calendar with device, customer and amount due
Parts used come out of stock; warranty dates and claims on the ticket
Status updates to the customer by e-mail
Payment filter: due, partial, paid in full, not invoiced

RMS ticket calendar for November with each ticket in its status colour, device, customer and amount due — Real screen · demo dataCalendar — every ticket in its status colour with device, customer and $ due or ✓ paid.

Point of sale

Repairs and products on one sale, at the counter.

Typeahead for customers, devices, problems and products; barcode scan
Several repairs and retail items in one cart
Park a sale, load a ticket, invoice or quote into the register
Promotions and offer codes; tax per store
Serialized items ask for the exact unit (IMEI / serial)

SONAN DIGITAL RMS point of sale with a repair and three accessories on one sale for customer Jordan Ellis, totals and Checkout — Real screen · demo dataOne sale, repair and retail together — an iPhone 13 screen and three accessories.

Payments

Cash, card readers, payment links and your own tenders.

Stripe Terminal card readers and Stripe payment links by e-mail
Split tender on one invoice; partial payments and balances due
Your own tenders (Zelle, financing, check …) with references
Refunds through one engine: cash, card or store credit, stock returned
Paid receipt e-mailed automatically when a link is paid

Letter-size RMS invoice with store header, lines, totals, payments and signature line — Real screen · demo dataLetter-size invoice with header, totals and payments.

Cash registers & day close

Every dollar in the drawer has a reason.

Open and close shifts with a counted float
Cash in / out with reasons; drawer report per shift
Over / short on close; day-close and daily sales report
Idle lock with a staff PIN on shared counters

Real screen · demo data80 mm thermal receipt with your logo.

Receipts print on 80 mm thermal paper, letter-size invoices and Brother label rolls, each with your logo and footer. Hardware →

Inventory & serials

Stock you can trust, store by store, unit by unit.

Products, categories and item types (part, retail, supply)
Serialized units with IMEI (exactly 15 digits, checked everywhere)
Reserved stock for open tickets and unpaid invoices
Transfers between stores; every change is a stock movement
Stock on hand across any stores, exported to CSV, Excel, PDF or JSON

RMS stock on hand report with Downtown and Northside stock per product, reserved and available units, cost and retail — Real screen · demo dataStock on hand — each store a column; out-of-stock stores in red; reserved and available units.

Purchasing & receiving

Vendor invoices in, boxes counted by scan.

Vendor purchase orders and catalog import
Receive straight from a vendor's PDF invoice
Scan barcodes to count; shorts and overs show at once
Print shelf and bag labels for everything received

RMS receiving dock counting a vendor invoice by barcode scan, with expected, counted and short quantities — Real screen · demo dataReceiving dock — scan boxes against the vendor invoice; shorts and overs show at once.

Trade-ins

Buy devices from customers with a receipt they sign.

Several devices on one receipt; save as draft and finish later
Pay from the register or a separate purchase float
Seller's receipt in thermal and letter with your statement
Move to inventory as serialized units
Correct a detail or a price, or void, with owner approval

RMS trade-in detail showing seller, device, IMEI, receipt lines and correction buttons — Real screen · demo dataTrade-in detail — seller, device, receipt lines and Fix a mistake.

A mistake on a purchase is fixed in place: change a detail, correct the price — the difference goes back through the same cash source — or void the item or the whole receipt. Staff without the permission ask an owner.

RMS dialog correcting a trade-in price from $300 to $280 with a required reason — Real screen · demo dataCorrect a trade-in price — the difference goes back through the same cash source.

Reports & P&L

Numbers an owner can act on, with tax kept out of profit.

Sales, cost of goods and net profit; refunds and receivables
Daily sales, payment mix, sales by item type and channel
Expenses and a full P&L; tips and commissions by employee
CSV, JSON and PDF exports from every report

RMS dashboard showing sales, tax, discounts, cost of goods, net profit, refunds and receivables for 30 days — Real screen · demo dataDashboard — sales, cost of goods and profit with tax kept out, refunds and open balances.

Several stores

One login for every location, with each store's numbers kept apart.

Switch stores from the top bar; staff see the stores they work at
Store-to-store visibility you choose: isolated, need-to-know or open
Per-store tax, receipts, labels, logo and footer
Reports for one store, several or the whole company

Shopify

Sell online from the same stock.

Publish products — or used devices unit by unit — with photos
Online orders arrive as invoices; stock moves both ways
Sync log and a mismatch queue for anything that does not match

RMS Assistant

Ask about sales, tickets and stock in plain words.

Answers from your own data, with the tools it used shown
Proposes changes — a ticket note, a status, a stock count — and waits for Approve
Uses only what the signed-in user is allowed to do
Owner-set model, instructions and monthly budget

RMS Assistant answering a weekly sales question and proposing a ticket note for approval — Real screen · demo dataRMS Assistant — answers from your data and asks before it changes anything.

Roles & approvals

Staff ask, the owner decides — no shared PINs.

Job roles with exact permissions; presets for owner, manager, technician, cashier and more
Refunds over a store cap and trade-in corrections wait for an owner
The employee finishes the same action once, for that amount only
Everything recorded: who asked, who decided, what ran

RMS approvals queue with a trade-in price correction and a refund over the store cap waiting for an owner — Real screen · demo dataApprovals — employees ask, owners decide, the employee finishes once.

Employees, time clock & payroll

The team, their hours and their pay in the same system.

Invite staff by e-mail; activity log per employee
Clock in and out with the register shift
Timesheets, payroll runs and payslips by e-mail
Commissions and tips by employee

Leads & quotes

Website requests become customers.

Your website's request form posts straight into RMS; the bell rings in every store
Nearest store claims the lead; response times recorded
Quotes with revisions, e-mailed with a PDF; customers sign online
Convert a lead or a quote to a ticket or a sale in one step

RMS leads inbox with website repair requests, nearest store and waiting time — Real screen · demo dataLeads — website requests land here within seconds; the nearest store claims them.

See your shop on RMS in 30 minutes.

We walk through tickets, the counter and day close with your own products and repairs.

Book a demo Product tour

SONAN DIGITAL RMS

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