SONAN DIGITAL

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SONAN DIGITAL RMS

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How it works

A day at the shop, on RMS.

The counter takes in repairs and sells; the bench repairs; the owner approves, receives and closes. Same system, same numbers.

At the counter

Walk-in to paid, in four steps.

STEP 1

Intake at the counter

Type two letters of the customer's name or phone and pick them; choose the device and the problem. Retail items go on the same sale.

Typeahead everywhere, inline create when nothing matches
Several repairs for one customer in one visit
Ticket number and label printed at once

SONAN DIGITAL RMS point of sale with a repair and three accessories on one sale for customer Jordan Ellis, totals and Checkout — Real screen · demo dataOne sale, repair and retail together — an iPhone 13 screen and three accessories.

STEP 2

Estimate and approval

Bigger jobs get a quote. The customer receives it by e-mail with a PDF and can sign online; accepted quotes convert to the ticket or the sale.

Revisions kept
Deposit on acceptance
Every e-mail logged

RMS quotes list with business customers, status and totals — Real screen · demo dataQuotes — sent, accepted and converted to a sale.

STEP 3

On the bench

Technicians move tickets across the board. Parts used come out of stock; the customer is told when it is ready.

Your own statuses, like Sent to Lab
Overdue and rush flags
Calendar for due dates

RMS repair ticket board with the top menu, light theme, one column per status — Real screen · demo dataTicket board — top menu, light theme.

STEP 4

Pickup and payment

Load the ticket into the register, add a case, take card and cash on one invoice and print or e-mail the receipt.

Split tender and partial payments
Payment links for customers who are not at the counter
Receipt with your logo, thermal or letter

Real screen · demo data80 mm thermal receipt with your logo.

For the owner

Approve, receive, close.

Morning: open the drawer and check the day

Open the shift with a counted float and check stock across the stores before the first customer.

RMS stock on hand report with Downtown and Northside stock per product, reserved and available units, cost and retail

During the day: decide what staff ask

A refund over the store cap or a trade-in correction lands in Approvals and on your phone's bell. Approve, and the employee finishes it once.

RMS approvals queue with a trade-in price correction and a refund over the store cap waiting for an owner

Deliveries: receive by scan

Upload the vendor's PDF invoice, then scan the boxes. Shorts and overs show as you go; labels print for the shelf.

RMS receiving dock counting a vendor invoice by barcode scan, with expected, counted and short quantities

Evening: close and read the numbers

Count the drawer, see over or short, then the dashboard: sales, cost of goods and profit with tax kept out.

RMS dashboard showing sales, tax, discounts, cost of goods, net profit, refunds and receivables for 30 days

See your shop on RMS in 30 minutes.

We walk through tickets, the counter and day close with your own products and repairs.

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